Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long does it take for my order to ship?
Orders placed before 2:00 PM (Monday–Friday) are processed and shipped the same day. Orders placed after 2:00 PM or on public holidays are shipped the next business day.

Q: Do you offer free shipping?
Yes. We provide Free Standard Shipping within the UK (5–7 business days, delivered by Royal Mail).

Q: Do you ship internationally?
Currently, we only ship within the United Kingdom. Orders from outside the UK cannot be processed at this time.

Q: Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking usually activates within 24 hours.

Returns & Refunds

Q: What is your return policy?
We accept returns on both defective and non-defective items, including:

New and unopened products
Opened or slightly used products (in good condition)

Returns must be initiated within 60 days of purchase and should be sent back with original packaging whenever possible.

Q: How do I start a return?
Simply email us at contact@azmazi.co.uk with your order number. We will send you a prepaid return label via email.

Q: Do I have to pay for return shipping?
No. Azmazi provides a prepaid return label for all returns, whether the item is defective or not. Please note that Azmazi is not responsible for items shipped outside the provided return method.

Q: How long does it take to get a refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 7 business days. If you don’t see it, please check with your bank or card provider.

Q: Can I exchange an item?
Yes. We offer exchanges for defective or damaged products, as well as new or slightly used items if you prefer a replacement instead of a refund. Email us at contact @azmazi.co.uk to arrange an exchange.

Damaged or Defective Items

Q: What if my order arrives damaged?
If your product arrives damaged or defective, please contact us within 48 hours of delivery. Send us:

A brief description of the issue
Photos of the damage or defect

We’ll arrange a replacement or refund, whichever you prefer.

Privacy & Security

Q: What personal data do you collect?
We collect details such as your name, email, shipping address, phone number, and payment information when you place an order. We also collect non-personal data like browser type and device information.

Q: Do you use cookies?
Yes. We use cookies and tracking technologies to personalize your experience and improve our services. You can manage your cookie preferences in your browser settings.

Q: Is my data safe?
We implement physical and digital safeguards to protect your data. While no system is 100% secure, we take all reasonable measures to protect your information.

Q: Can I opt out of marketing emails?
Yes. You can unsubscribe from promotional emails anytime by clicking the unsubscribe link in our emails.

General & Legal

Q: Are your supplements safe?
Our products are intended for general wellness and are not meant to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any supplement.

Q: What laws govern your services?
Our Terms of Service are governed by UK law, and any disputes are resolved in UK courts.